Baggage service: contact information

Has your baggage been delayed, damaged or lost?
Our Baggage Service is here to offer assistance.

Within 4 days of the incident, please contact our Baggage Service in your arrival country.
After this period, you can also contact the Baggage Service in your country of residence.
To find the phone number and hours of operation for the Baggage Service, as well as the languages available, please select a geographic zone from the list below.

Your Baggage Service contact



Did you lose a personal item on board an aircraft to Paris-Charles de Gaulle or Paris-Orly, or in an Air France lounge at one of these two Paris airports? Follow our instructions to declare a lost item online.
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